Put your organisation's knowledge to work
Hiend Mindspace is a secure AI workspace that reads your documents and data, answers questions with citations, and runs AI agents that get routine work done. Your data stays under your control.
- Answers cite their sources
- 35+ AI models, cloud or private
- Hosted in Singapore or on-premise
Ask anything
Plain-language answers from your own documents, with the exact source cited.
AI agents
Agents that search, analyse, write files and work with your business systems.
Enterprise-ready
Role-based access, per-workspace permissions, audit logs and your own branding.
Your data, your rules
Singapore cloud, on-premise or fully air-gapped. You decide.
Knowledge is everywhere. Answers are not.
Your organisation already holds the answers to most of its questions. They're buried in policy manuals, contracts, SOPs, project files, wikis, shared drives, and the heads of a few experienced people.
Information overload
Employees lose hours every week looking for information they know exists somewhere. New hires take months to get up to speed, and expertise walks out the door when people leave.
"Shadow AI"
Staff paste contracts, customer data and internal reports into public chatbots to work faster. Productivity goes up, but so does the data-protection risk, and IT can't see any of it.
Generic AI doesn't know you
Public AI has never read your HR policy, product catalogue or last year's tender, so it gives confident answers that are wrong.
Hiend Mindspace solves all three. Your people get the AI assistant they want, grounded in your own knowledge and governed by your IT policies.
Connect. Ask. Act.
Connect your knowledge
Drag and drop files, or connect websites, GitHub and GitLab repositories, Confluence, YouTube and more. PDFs, Word, Excel, PowerPoint, web pages, even audio and video recordings, which are transcribed automatically. Content is organised into workspaces: separate, access-controlled spaces for HR, Finance, Sales, a project or a client.
Ask in plain language
"What's our overseas travel claim limit for managers?" "Summarise the key risks in this tender." Hiend Mindspace finds the most relevant passages, answers clearly and cites the source documents, so every answer can be checked.
Let AI agents do the work
Go beyond Q&A. Agents search the web, query databases, summarise long documents, build charts, create Word, Excel, PDF and PowerPoint files, and call your business systems securely.
Everything you need to put AI to work, safely
Designed for real organisations: accurate, governed and flexible enough to grow with you.
Answers you can trust
- Cited answers. Every response shows which documents it came from.
- Query mode answers only from your documents, and says so when the answer isn't there. Chat mode blends in general AI knowledge for drafting and brainstorming.
- Accuracy controls: relevance thresholds, re-ranking for more precise search, and document pinning, so the AI reads critical documents in full.
- Automatic sync re-reads web pages and connected sources when they change.
Workspaces for every team
- Dedicated workspaces such as "HR Policies", "IT Helpdesk", "Tender Library" or "Client X", each with its own documents, AI model, instructions and members.
- Conversation threads keep separate topics organised.
- Custom instructions, with variables for the user's name, today's date and company details, set the right tone and rules for each workspace.
AI agents & no-code automation
- Built-in skills: document search, web search and browsing, website scraping, summarisation, chart generation, file creation (Word, Excel, PDF, PowerPoint) and a SQL agent that answers questions from your databases.
- No-code Agent Flows: business users build multi-step automations in a visual editor, without writing code.
- Custom skills for anything bespoke, built by developers.
- Human in the loop: agents can stop to ask clarifying questions before acting.
Connects to your systems
- Model Context Protocol (MCP) support connects agents to a fast-growing ecosystem of tools and to your internal systems.
- Identity-aware integrations pass the user and workspace to your systems, so agents only see what each person is allowed to see.
- Intelligent tool selection gives agents only the tools each request needs, keeping responses fast and costs low.
- Full REST API with interactive documentation, to embed Mindspace in your portals and apps.
Any AI model, no lock-in
- 35+ AI providers: OpenAI, Azure OpenAI, Anthropic Claude, Google Gemini, AWS Bedrock, Mistral, DeepSeek, Groq and more.
- Private, local models, so sensitive data never leaves your environment.
- Model Router sends each question to the best-fit model: low-cost for simple questions, most capable for complex reasoning, local for sensitive topics.
- Switch providers as the AI market evolves, without rebuilding your knowledge base.
Enterprise-grade security & governance
- Role-based access: Admins run the system, Managers look after workspaces and users, and everyone else only sees the workspaces they're added to.
- Single sign-on with your identity provider, delivered by Hiend.
- Event and chat logs for audit and quality review, exportable to CSV and JSON.
- Right-to-erasure: one deletion removes a document and its embeddings everywhere, helping you meet PDPA obligations.
Your brand, everywhere
- White-labelling: your name, logo, colours, favicon, footer links and support email.
- Website & intranet chat widget that answers from an approved workspace, with domain restrictions and daily chat limits.
Personal & productive
- Memories: users can opt in to have the assistant remember their role, preferences and projects. Each user's memories are private to them.
- Multimodal: analyse images and screenshots, generate images, and listen to answers read aloud.
- Export conversations for record-keeping or fine-tuning.
One workspace, value in every department
Start with one high-impact team, then expand across the organisation.
HR & Admin
A 24/7 policy assistant: "How many days of childcare leave do I get?" Fewer repeat questions for HR, consistent answers for staff.
IT & Helpdesk
Troubleshooting help built on your runbooks, FAQs and past tickets. First-line issues get solved without raising a ticket.
Sales & Bids
Draft proposals and tender responses from past bids, product sheets and case studies in minutes, not days.
Customer Service
A website chat assistant that answers product and service questions from approved content, around the clock.
Finance & Operations
Ask your SQL data questions in plain English, summarise reports, and generate charts and Excel files on demand.
Legal & Compliance
Search contracts, regulations and guidelines, compare clauses and flag gaps. Every answer traces back to its source.
Learning & Development
Turn training material into an always-available tutor that works alongside Hiend Learning Management.
Public Sector
Fully on-premise or air-gapped deployment with local AI models for sensitive and classified information.
Run it where your data belongs
Hiend Mindspace is lightweight. A standard deployment starts on a modest server (2 CPU cores, 2 GB RAM with cloud AI models). Add a GPU server only if you want to run large models in-house.
Hiend Cloud (managed)
Best for a fast start. Hosted and managed by Hiend in a Singapore data centre. We take care of updates, backups, monitoring and security.
Private cloud / on-premise
Best for strict data residency. Deployed on your own servers or your AWS, Azure or Google Cloud account, behind your firewall.
Air-gapped
Best for government, healthcare and finance. Runs entirely offline with local AI models. No data ever leaves your network.
Software alone doesn't make AI succeed
Since 2009, Hiend has delivered business systems for Singapore government agencies, educational institutions and companies of every size. We bring that experience to every Hiend Mindspace rollout.
- AI readiness workshop: find the use cases with the highest value and lowest risk.
- Knowledge preparation: select, clean and structure the content that makes answers accurate.
- Integration: connect your databases, document repositories, intranet and business systems, including Hiend Workflow, Document Management, CRM and ERP.
- Single sign-on & security hardening to fit your identity provider and IT security policies.
- Custom agents & automations built for your processes.
- Training & change management so your people adopt AI safely and effectively.
- Local support from our Singapore-based team, with service levels to match your needs.
Benefits at a glance
- Find answers in seconds, not hours
- Get new employees productive faster
- Capture and keep organisational knowledge
- Fewer repetitive questions to HR, IT and support
- Replace risky "shadow AI" with a governed, approved tool
- Keep sensitive data in Singapore or on your own premises
- No AI vendor lock-in: use any model, switch anytime
- Control AI costs with smart routing and usage limits
- Automate routine work with AI agents
- Scale from one team to the whole enterprise
From first conversation to everyday use
A proven, step-by-step approach that starts with your highest-value use case and grows with your organisation.
Discover
A workshop to choose one or two high-value use cases and agree how success will be measured.
Deploy
We set up Hiend Mindspace for your first team, with a curated knowledge workspace and the right security settings.
Measure
Review usage, answer quality and time saved against the agreed measures.
Scale
Roll out to more teams, connect more systems and add agent automations.
Frequently asked questions
Is our data used to train public AI models?
No. Your documents and conversations are stored in your own Hiend Mindspace deployment. If you use a cloud AI provider, only the passages relevant to each question are sent to that provider, under its enterprise API terms. Major providers do not train on API data by default. With local models, nothing leaves your environment at all.
Which AI model should we use?
It depends on how sensitive your data is, your budget and your use case. Many clients combine a capable cloud model for general work with a private local model for sensitive content, and route between them automatically. We'll recommend the right mix during the readiness workshop.
Can it work completely offline?
Yes. With local AI models and an on-premise deployment, Hiend Mindspace runs fully air-gapped.
How accurate are the answers?
Accuracy depends mostly on the quality of your content and how each workspace is set up. Every answer includes citations so users can check it, and Query mode won't answer when the information isn't in your documents. See our guide, 12 best practices for accurate, secure answers from your private AI assistant.
Can we control who sees what?
Yes. Users can only open the workspaces they're assigned to. Administrators control roles, settings and logs, and single sign-on links access to your existing identity provider.
How long does deployment take?
A first team can usually be up and running within a few weeks. Enterprise rollouts depend on the number of integrations and data sources.
Give your people an AI assistant that knows your business
Talk to our team about a demo built around your organisation and your own documents.